A virtual receptionist is essentially a telephone answering service whereby a live person answers the telephone in your place of business but does not occupy real space within your premises. They answer the phones around the clock and can be hired by you or via an agency. Calls are placed at specific times throughout the day when you require them most.
Virtual receptionists are usually cheaper than hiring another employee as well and you never need to get them trained to provide better customer service to your customers. They can be used by any size business and even small companies can employ someone to take care of all their calls. There are several advantages of using this kind of telephone answering service, but it is important that you look into a few things before you make your final decision.
First of all, virtual receptionist companies usually offer several different kinds of services to potential customers, such as call forwarding, caller ID, music on hold, speed dialing, voicemail, faxes, to name a few. Many of these services offer extra features like call waiting, voicemail and virtual receptionist that can be set according to your company’s requirements.
In addition, many of them also offer free trials that let you try out their services and decide whether or not they are right for your company. Usually, the free trial will last about 7 days and during this time you can test out the features and decide whether you wish to use them on a regular basis. The trial is usually very cheap and you can evaluate if the system suits your needs.
Another great advantage of using virtual receptionist services is that your customers are kept in the loop. This means that if there is a problem with the status of a call, the caller will immediately know because they will be told by the virtual receptionist. Also, if the caller hangs up, a message will be sent to them letting them know. This ensures that your customers always have the best possible customer experience.